Bookings & Cancellations

Full Charge – Full Stay – If canceled within 1 days of arrival.
Partial Charge – First Night Stay – If canceled within 3 days of arrival.

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 2:00 PM
Check-Out: 12:00 PM
Late Check-out Hour: 5:00 PM
Late Check-out Fees: 50%
Late check-out (after 12:00 PM and before 5:00 PM) may result in a fee.

Terms and Conditions

  • Advanced deposit payment will be charged at the time of reservation.
  • All reservations must be guaranteed with a valid credit card.
  • For security reasons, the same credit card used to secure the booking must be presented at check-in. The name on the credit card used to secure the booking must also match the name of the person checking in. If you are booking for someone else, please contact the hotel reservation directly before making the booking.
  • We reserve the right to cancel or modify reservations where it appears that a guest has engaged in fraudulent, inappropriate activity, or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
  • Amendment or Cancellation must be made in a written notice to the provided email or contact form in the website.
  • Rates are charged in US Dollars. Therefore, the amount shown on the monthly statement in other currencies sent to you by the respective credit card company might be slightly different from our quoted price due to exchange rate variations.”
  • Rates are inclusive of 2% Accommodation tax, 10% VAT, 5% service charge & non-commissionable.

Check-in and Check-out

Check-in time is 14:00 and checkout time is noon. We will make every effort to accommodate early check-in requests, strictly subject to availability. Guests are advised to notify The Peninsula Phnom Penh of such requests before arrival. In special circumstances, day-use room(s) on the day of departure from 12:00 pm to 6:00 pm would strongly depend on space availability and will be charged 50% of the rate. Full contract rates will normally be charged for check-in before 09:00 or checkout after 17:00.